The good news is that people are reading the patent guide online before they come to do patent work. The bad news is that they might be confusing "A COMPLETE PATENT SEARCH CANNOT BE DONE VIA THE INTERNET USING KEYWORDS" with "You have to come to the library because you can't do this on your own computer at home." In the last few days, two people have quoted the former line when I tell them that Cassis is not up, but everything they need is on the USPTO.gov website. While I love the chance to explain the difference between keyword searching and using classifications, people don't seem to be pulling this out as a the salient point from our online guide. "Via the Internet" might be what's catching them. When I showed one person to the USPTO website, they said something like "but I can only get to this website from here, right?"