So I went to one of the
pre-conferences at ALA, Business Librarianship 101. It was interesting to note that whey they talked about patent research, they really only talked about how hard it was to navigate the
USPTO site, and mentioned finding your
PTDL Library more than once.
You may already know about this, but sometimes if I can't get a patron to focus on our guide to patent searching, I refer them to
USPTO's 7-step strategy. The good thing is that it provides direct links to everything you need. I've found the easiest way to direct people to it (and for me to even find it) is search for "seven step strategy" from the top-right search box on the
uspto.gov home page.