Although his comments come from being a librarian in a public library, the author's observations and comments are mostly applicable in our academic environment. His premise: "Today’s reference user wants help doing things rather than finding things."
Where Reference Fits in the Modern Library: http://bit.ly/1KQrzAR
AI’s Dirty Supply Chain
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Since ChatGPT’s public rollout in late 2022, generative AI has become a
fixture of modern technology. Its presence, especially in higher education,
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