Although his comments come from being a librarian in a public library, the author's observations and comments are mostly applicable in our academic environment. His premise: "Today’s reference user wants help doing things rather than finding things."
Where Reference Fits in the Modern Library: http://bit.ly/1KQrzAR
Guest Post — The Third Time is NOT the Charm: Who Will Own How AI
Participates in Scholarship?
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Today's guest post warns the community that, in the AI era, we cannot keep
building the pieces that lay the foundation and letting someone else own
what ...
6 hours ago

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