Although his comments come from being a librarian in a public library, the author's observations and comments are mostly applicable in our academic environment. His premise: "Today’s reference user wants help doing things rather than finding things."
Where Reference Fits in the Modern Library: http://bit.ly/1KQrzAR
Guest Post: Reflections from The Munin Conference Part Three – Measuring
Impact
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This is the third and final article in a guest series reflecting on the
main themes and ideas gathered and discussed at The Munin Conference at the
end o...
4 hours ago